Our Frequently Asked Questions

Can't find the answer you're looking for? Here are some of our most frequently asked questions to help you out.
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Q. How quickly can I get an appointment?

We appreciate that our patients require prompt treatment and in most cases we will endeavour to book you an appointment within 24 hours of you contacting us. 

Q. What does the first session involve?

Your physiotherapist will carry out a full assessment during which detailed questions are used to establish the cause of your problem. This is followed by a physical examination to establish the nature of your condition. You will also receive treatment at the first visit. Goals of treatment are very much tailored to what you want to achieve from your treatment.

Q. Will I get treatment the first time I come?

Yes, at the first appointment we will carry out a full assessment, plus hands on treatment and advice/recommendations will be made.

Q. What kind of treatment will I receive?

Your physiotherapist will use a wide range of different treatments depending on their findings on assessment. Alongside manual hands on treatment they advise you on pain relief, lifestyle modification changes, exercise programmes and methods to cope with chronic conditions.

Q. Do I need to be referred by a G.P?

No, if you are paying for your own treatment then you do not need to see your GP first. Just phone us and book straight in. If you have a private medical insurance policy you may require a GP referral. If you are using a private medical insurance policy you should always check with your insurance company to see if you need a G.P referral before you come for the first appointment.

Q. What should I wear?

Wear comfortable loose fitting clothing that you can move around in freely. If for example you have a lower limb problem wear shorts and if you have a neck problem you can wear a vest top. The physiotherapist needs to see the body part in question and move the area in order to assess the problem.

Q. How much does a treatment cost?

Our current fees are £43 for MSK physiotherapy and £47 for Women’s health.

Q. How long do sessions last?

The sessions average 45 minutes.

Q. I have heard physiotherapy can hurt, will it be painful?

On some occasions treatments can be uncomfortable but your therapist will ask you for feedback constantly and will not do anything that you cannot tolerate. Physiotherapists have a lot of treatments available to them and will tailor the treatments to what you are comfortable with depending on your problem.

Q. Can I bring someone with me?

Of course, it is fine to bring someone with you and if you are aged 16 or under it is necessary to bring an adult to be your chaperone.