I wanted to pass on my kind thoughts to a member of your team I have been seeing for the last 7 months.
I have been under the care of Melanie Underwood in Madeley Telford this year due to an ongoing pelvic and vagina problem which has resulted in planned surgery this year.
I found this matter very upsetting and painful both emotionally and physically and my symptoms really hard to come to terms with and explain.
Melanie made the whole matter extremely easy comfortable and allowed me to express what I needed to say on each visit she was professional emphatic and kind and I was able to tell her everything that I was thinking and explore with her possible remedies and any troubleshooting.
I would go as far as to say that if it wasn’t for the kindness and understanding Melanie showed on each visit I would not have been able to have coped as well as I have my medical condition and my prognosis has not changed since the start, however it’s the exploration of it and the coming to terms with it that I was able to share with Melanie that has allowed me to change my mind set on the situation and put me in a position where I can accept and include the surgery which I have agreed to do.
As it stands, I am not due to see Melanie again as this stage pending surgery, but I wanted to pass on to you my compliments to her amazing professionalism in this matter. I hope that this email reaches her manager and the team leaders as well as Melanie.
I know she is currently expecting a child and therefore due to go off on maternity leave I would like to wish her all the very best for her future professionally and personally.”
May I take this opportunity to thank you for the help you have given me? I am able to walk on my own and able to do my chores once again along with a little gardening, which I am so pleased about. Thanks again.